Support
Need a hand? / We’re on it.
VBPT is a one-developer project. That means every email lands in a real inbox and gets a real reply — usually within a day or two.
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Contact
The fastest way to get help is email. Tell us what happened and, if possible, which screen you were on — a screenshot speeds things up enormously.
— Support inboxvbpt.app@gmail.comBug reports, questions, privacy & data-handling — anything that’s broken or unclear.
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Response times
VBPT is built and maintained by a single developer in Portugal. Most messages get a response within 24–48 hours, often sooner. If you haven’t heard back in a week, please reply to the same thread to bump it — sometimes mail filters do strange things.
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Reporting a bug
To help us reproduce a problem quickly, please include:
- What you were trying to do — the screen and the action.
- What happened instead — including any error messages.
- Your device & OS version — e.g. “iPhone 14, iOS 17.4” or “Pixel 7, Android 14”.
- The app version — found under Settings → About inside the app.
- A screenshot, if the issue is visual.
If the app crashed, a short description of what you tapped just before is enormously helpful — it lets us match your report against our crash reports far more quickly.
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Data & results
Standings, fixtures and results are fetched from official sources published by the Portuguese volleyball federation and its associated leagues. We refresh as often as the upstream feeds allow.
If a result looks wrong, the first step is usually to force-refresh the relevant screen by pulling down. If the issue persists, drop us a note — we’ll check whether the source data is wrong, or whether something in the app needs fixing.
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Frequently asked questions
- How do I report a bug or incorrect data?
- Send an email to vbpt.app@gmail.com describing what you saw and where. Including your device, OS version, app version and a screenshot makes a huge difference.
- Standings or results look outdated — what now?
- Pull down on the screen to force a refresh. If it's still wrong an hour later, the upstream feed may be behind — send us a quick note at vbpt.app@gmail.com and we'll check.
- Do I need an account to use VBPT?
- No. Everything — favorites included — works without signing in. Favorites are stored on-device.
- Will my favorite teams sync to another device?
- Not yet. Favorites are kept locally on each device. iCloud sync is on the roadmap.
- Is the app available on Android?
- Yes. VBPT is available on iPhone, iPad and Android — download it free from the App Store or Google Play.
- Why are there ads, and can I remove them?
- VBPT is free, and ads keep it that way. A one-time 'remove ads' option may arrive in a future release.
- Which leagues are covered?
- All major Portuguese volleyball championships managed by the FPV — men's and women's first divisions, Taça, supertaça and regional divisions where official data is published.
- Does VBPT work offline?
- Recently-viewed data stays cached so you can revisit it without a connection, but live updates obviously need one.
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Feature requests & feedback
Got an idea? Spotted something that could be clearer? VBPT gets meaningfully better with every email. Send notes, screenshots, even rough sketches — they’re all welcome at vbpt.app@gmail.com.
Obrigado por usar a VBPT. Thanks for using the app — it means a lot.